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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Lotus Notes
B) Microsoft office Communicator
C) MS Outlook
D) Lotus Messages

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.711 for the SIP trunk and G.711 for the IP telephones
D) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones

3. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) IP Office must be in a SCN.
B) VoiceMail Pro must be part of the domain.
C) The Workgroup name must be in each server.
D) The registry key is a string containing the name of the share.

4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Unified Messaging
B) Message Manager
C) Outcalling
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.

Solutions: