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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Administrative
B) Job
C) Agent
D) Agent Monthly

2. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Administrative Report
B) Agent Monthly Report
C) Agent Report
D) Job Report

3. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the label section
B) the expression section
C) the fields section
D) the dimension section

4. What should the crontab of a secondary dialer have?

A) pds_maintenance and mts_maintenance
B) pds_maintenance
C) pds_maintenance and db_rnaintenance
D) pds_maintenance, mts_maintenance and db_mainlenance

5. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Retain recall configuration data set on account on consecutive day's download.
D) Mark duplicate records as unable to be called.
E) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

Solutions: