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Apple Macintosh Service Sample Questions:

1. Which of the following scenarios would be most appropriate to use Apple Service
Diagnostic?

A) You want to verify product functionality after a repair.
B) You want to check a Mac for accidental damage.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You need to check the Mac's LCD display for any pixel anomalies.

2. In order to read ANY of the diagnostic LEDs in a Mac Pro, you must press the DIAG_LED button on the logic board.

A) True
B) False

3. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Downloads
B) User's manual
C) Discussions
D) Knowledge Base

4. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Reset the SMC.
B) Replace the DC in board.
C) Run Apple Service Diagnostic.
D) Replace the logic board.

5. Where is the BEST place to look for information regarding special take-apart tools for an
Apple product?

A) User's manual
B) Discussions
C) Service manual
D) Service News

Solutions: