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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Use wireless networks instead of wired networks.
B) Activate the automatic hard disk sleep.
C) Activate the automatic display sleeping.
D) Quit all the communications applications that may use the modem.
E) Set up locations optimized for different environments.

2. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Computer does not sleep / wake from sleep
B) Computer does not turn on
C) USB and/or FireWire port(s) do not function
D) Cursor is unresponsive in Finder
E) Network / Internet connectivity issues

3. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke assembly
B) Anode aperture
C) Front of CRT display
D) Yoke cable/connector
E) Outer plastic housing
F) Flyback transformer

4. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) fan air flow
B) coolant flow
C) power flow
D) signal flow
E) network flow

5. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should perform a full set of video adjustments on the CRT.
B) You should reset the Power Manager Unit on the logic board.
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should remove the CRT from the computer or display assembly.

Solutions: