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SAP C-FSM-2601 Exam Syllabus Topics:

SAP Certified - SAP Field Service Management Sample Questions:

1. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

A) True
B) False

2. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

A) True
B) False

3. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.

A) Processes
B) Tools
C) Marketing channels
D) Employee satisfaction
E) Customer service protocols

4. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.

A) Value Roadmap development
B) Solution Marketing Diagram creation
C) Technical Assessment
D) Business Capability Map creation

5. What are example use cases for autoscheduling?
There are two correct answers.

A) Suggest a matching technician for a single job
B) Automatic scheduling of new jobs
C) Suggest a suitable time for a technician's visit
D) Periodic re-optimization

Solutions: