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Salesforce Certified Slack Administrator Sample Questions:

1. You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?

A) Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
B) Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
C) Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
D) Create a multi-workspace channel for selected members to manage all admin requests for the organization.

2. Andrew is the Primary Org Owner for his company's Enterprise Grid org, which consists of three workspaces.
Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?

A) Member
B) Primary Org Owner
C) Workspace Admin
D) Multi-channel Guest

3. What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)

A) A new member joins the workspace.
B) A new channel is created.
C) A specific date and time.
D) A new member joins a channel.
E) A keyword is used in a message.

4. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B) Work closely with the executive team, and have them mandate public channel usage.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Encourage executives to model this behavior and communicate in public channels themselves.

5. You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A) Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
B) Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
C) Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
D) Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.

Solutions: