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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?

A) Increase points for actions that Indicate Intent.
B) Evaluate each record against the target marketing persona.
C) Include a measure for the number of marketing touches.

2. A consultant is initiating a Sales Cloud project for Cloud Kicks.
Which essential action should the consultant prioritize to ensure successful implementation and adoption?

A) Design end user training plan.
B) Set project milestones and establish key performance indicators (KPIs).
C) Develop Quality Assurance (QA) testing scripts.

3. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?

A) Run a duplicate job with a Matching Rule.
B) Create a Validation Rule to find duplicates.
C) Create a formula field on Lead for duplicates.

4. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?

A) Create a Global Action to convert leads via the Salesforce mobile app.
B) Install an AppExchange package to convert leads via the Salesforce mobile app.
C) Enable Conversions for the Salesforce mobile app In Lead Conversion settings.

5. Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?

A) Enable both Einstein features In production.
B) Enable Einstein Activity Capture In a developer org.
C) Run the Einstein Readiness Assessor in a sandbox.

Solutions: