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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. Which process must be automated using Flow Builder?

A) Whenever deletion of records is involved.
B) Whenever posting to Chatter is involved.
C) Whenever time-based actions are involved.
D) Whenever outbound messages are involved.

2. Zephyrus Relocation Services (ZRS) is looking to replace its legacy user interface (UI) with a responsive guided experience that includes automated personalized recommendations. What does the Administrator need to create to implement the solution using Einstein Next Best Action?

A) Flows, Recommendations, Strategies
B) Local Actions, Flows, Guided Layouts
C) Strategies, Local Actions, Flows
D) Recommendations, Strategies, Guided Layouts

3. How can a consultant use process automation tools to set up Salesforce Flow for Service?

A) Add the Actions and Recommendations component to a process.
B) Use Process Builder to create flows and quick actions.
C) Use Flow Builder to create flows, and specify them in an Actions and Recommendations deployment or in a process.
D) Use Flow Builder to add processes to the Actions and Recommendations component.

4. Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a Salesforce org?

A) A guided script for service reps to follow when customers lose their credit card.
B) A new product registration form.
C) A partner-sourced lead conversion wizard for internal Sales team.
D) A survey to collect feedback on new products.
E) An interest form for an upcoming conference.

5. Which three Resources can be created from within the Resources tab?

A) Formula
B) Constant
C) Reminder
D) Choice
E) Status

Solutions: