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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 3 and 4 only

2. Which of the following is NOT one of the five individual aspects of service design?

A) The design of new or changed services
B) The design of market spaces
C) The design of the technology architectures
D) The design of the service portfolio, including the service catalogue

3. Which stage of the change management process deals with what should be done if the change is unsuccessful?

A) Remediation planning
B) Prioritization
C) Review and close
D) Categorization

4. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Change
B) Incident
C) Problem
D) Outcome

5. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Defines which software should be installed on a particular piece of hardware
D) Describes the topography of the hardware

Solutions: