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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?

A) Preview Dialing
B) Power Dialing
C) Predictive Dialing
D) Progressive Dialing

2. Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

A) Media Server
B) Text-to-Speech (TTS) engine
C) ICD Router
D) Automatic Speech Recognition (ASR) engine

3. In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A) Scheduled backup restoration
B) Asynchronous log shipping
C) Synchronous mirroring
D) Snapshot replication

4. What does the term "codec" refer to in the context of AICC voice communications?

A) An algorithm that compresses and decompresses digital audio data.
B) A device for connecting to the PSTN.
C) A type of database used for storing recordings.
D) A protocol for call control.

5. Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A) Proprietary Hardware Appliance
B) Modular, Component-Based Design
C) Monolithic Design
D) Shared-Tenant Database

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