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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?

A) Solution-finding.
B) Idea-finding.
C) Data-finding.
D) Acceptance-finding.

2. Which of the following BEST describes the cause of a bottleneck in a business process?

A) An unnecessary step or steps in a sequence of process steps.
B) A number of related steps that are carried out by different actors.
C) A mismatch between the capacities of related process steps.
D) A step where one actor passes the process to another actor.

3. An entity type is a template for its entity occurrences. Which of the following is a template for objects?

A) A class.
B) An operation
C) An actor.
D) A use case.

4. Which of the following techniques is used to focus solely on the external influences on an organisation?

A) MOST.
B) PESTLE.
C) SWOT.
D) CATWOE.

5. On a class diagram, what do the multiplicities represent?

A) The minimum and maximum number of objects in each class.
B) The business rules for an association between two classes.
C) The minimum and maximum number of operations in each class.
D) The number of attributes held within each class.

Solutions: