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EXIN Business Information Management Foundation (English) Sample Questions:

1. Which process is a connecting process at the operational level?

A) Transition
B) Operational supplier management
C) Information coordination

2. Which process provides the IT providers with assignments for solving problems that have been registered
at the helpdesk of business information management?

A) End user support
B) Planning and resource management
C) Operational supplier management

3. At the last moment, just before the deployment of a new release, it is reported that one of the changes in
the release isn't going to be ready in time. In which process is decided whether the change is going to be
included in or excluded from this release?

A) Transition
B) Planning and resource management
C) Change management

4. Which call can be completely dealt with by End user support?

A) "There's an error message about the printer on my screen."
B) "I can't remember how I can change currency in this application."
C) "Application X is slower than usual."

5. Which activities are not in a transition plan?

A) the generic activities that have to be performed at all locations where the system is implemented
B) the specific activities that have to be performed at a specific location during transition
C) the activities that are required for a successful preparation of the implementation

Solutions: