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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES CTI CSC user and password are Incorrect.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES is not equipped with a correct AES license.
D) The AES Switch Link Is down to Communication Manager.

2. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) UCM Data Collector Database Backup
D) Omni store DB Database Backup

3. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

4. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Omni channel Cache DB.
B) Backup Avaya Aura Session Manager.
C) Backup Avaya Control Manager DB.
D) Backup Cluster# 1 Snap-in's SVAR files.
E) Backup UCA Store Service.

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC communicates with Communication Manager through the DLG Interface in the AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

Solutions: