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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which packet is needed to have skill available instead of hunt groups?
A) Elite with EAS
B) Standard with EAS
C) Premium
D) Silver
2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
A) Avaya Terminal Emulator is being used on an unsupported operating system.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) There is a firewall between the PC and the CMS.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 15600
B) 100000
C) 10400
D) 500000
4. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A) Add vector variables to each vector to test for working hours.
B) Redesign the routing so all calls funnel through a signal vector
C) Create vector subroutine that can be used in all vectors that have the same working hours
D) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
5. To activate, which three options require an Avaya authorization password? (Choose three)
A) the number of agents that the CMS can report on
B) features assigned to each user
C) the number of users that can be administered in the CMS
D) the number of ACDs that the CMS system can monitor
E) simultaneous CMS Supervisor logins
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: A,D,E |