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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A) Avaya IX™ Workforce Engagement
B) Avaya Aura® Elite Multichannel
C) Avaya Call Management System
D) Avaya Intelligent Customer Routing
2. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
A) Enterprise
B) Secure
C) Custom
D) ReadyNow
3. Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
A) Avaya Aura® Session Manager
B) Avaya Aura® Session Border Controller
C) Avaya Aura® Media Server
D) Avaya Aura® Application Enablement Services
4. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
A) 15,000
B) 5000
C) 10,000
D) 12,000
5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
A) PSTN Network Connectivity
B) MPLS VPN/Software Defined WAN Connectivity
C) Analog Trunk Access Connectivity
D) CC Solutions with ACCS Connectivity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,B |



