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1Z0-1038-20 PDF Dumps | Dec 22, 2021 Recently Updated Questions
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NEW QUESTION 26
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is triggered by an event that occurs on standard objects only.
- B. It is a PHP script that executes only synchronously.
- C. It is always triggered from business rules.
- D. It can be triggered by an event that occurs on community objects.
- E. It can be triggered by an event that occurs even on a custom object.
- F. It is also known as the Object Event Handler.
- G. It is triggered by an event that occurs on the standard objects that are used by queues.
Answer: D,E,F
NEW QUESTION 27
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- C. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
Answer: B
NEW QUESTION 28
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. business rules
- B. syndicate chat widget
- C. configuration settings
- D. proactive chat widget
Answer: B
NEW QUESTION 29
Which four types are used by incidents queues?
- A. LIFO
- B. Round Robin (All)
- C. Quick
- D. FIFO
- E. Advanced Routing
- F. Standard
- G. Round Robin (Logged In)
Answer: B,E,F,G
NEW QUESTION 30
Which two events can trigger Custom Process Models?
- A. Update
- B. Refresh
- C. Load
- D. OnSaveComplete
- E. Create
Answer: A,E
NEW QUESTION 31
Which two are non-CRUD operations?
- A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- B. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- C. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- D. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
Answer: C,D
NEW QUESTION 32
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f4, f3, f5
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: A
NEW QUESTION 33
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- D. You can change the default value to 60 minutes by using File > Options > Session Expiration.
Answer: C
NEW QUESTION 34
Which is a sample object query?
- A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- B. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- D. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
Answer: D
NEW QUESTION 35
How many rows can be returned by a tabular query?
- A. 0
- B. 1
- C. 2
- D. 3
- E. Unlimited
Answer: C
NEW QUESTION 36
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
- A. Broadcast survey
- B. Website link survey
- C. Polling survey
- D. Transactional survey in rules
Answer: B
NEW QUESTION 37
Which three requirements can be implemented by using workspace rules?
- A. Triggering escalation mails to the manager after the escalation time is over
- B. Calling an add-in
- C. Prompting a customer care executive to dynamically open a guide
- D. Calling a CPM script
- E. Dynamically setting the URL for browser control
Answer: B,C,E
NEW QUESTION 38
Which statement is true about the JavaScript API?
- A. It cannot be used in Custom Object workspaces.
- B. It comes with in-built exception handling.
- C. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- D. It is available when you use the Connect Common Object Model CCOM for API operations.
Answer: C
NEW QUESTION 39
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by configuring settings at the time of creation of the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 40
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Check if the exported file was generated by a product version that is older than the existing product version.
Answer: A
NEW QUESTION 41
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Workspace
- B. Content Pane
- C. Report Command
- D. Workspace Ribbon
- E. Global Ribbon
Answer: A
NEW QUESTION 42
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Assign a score to the survey questions and set the status field based on the value
- B. Create a report of survey responses.
- C. Create a transactional survey.
- D. Schedule a survey to run on a daily basis.
- E. Set an incident business rule to send the survey
- F. Create a new queue for unhappy customers.
Answer: B,E,F
NEW QUESTION 43
Which two statements are true about a disposition?
- A. It can be linked to products.
- B. It can be set to a maximum depth of three in hierarchy levels.
- C. It can be linked to categories.
- D. It can be made visible on the Customer Portal.
- E. It helps to identify the root cause of an incident.
Answer: A,E
NEW QUESTION 44
Which three features can be configured in advanced routing?
- A. Skill time
- B. Queue segregation
- C. Skill relaxation
- D. Queue overflow
- E. Queue limit
- F. Queue prioritization
Answer: C,D,F
NEW QUESTION 45
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