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WGU Information Technology Management QGC1 Sample Questions:

1. What is the purpose of the Internet Use portion of the IT ethics policy?

A) To specify what a user can and cannot do with company printers
B) To improve worker productivity
C) To identify company branding for use in communications
D) To specify which email messages may be read by others

2. What is the importance of the partners and suppliers dimension of the ITIL model?

A) The creation of value is solely beneficial to the customer.
B) The relationship with both suppliers and consumers must create value.
C) Staffing an organization fosters the creation of value.
D) Supplying data allows companies to make wise investments and assemble technology solutions.

3. What is the function of the Internet Protocol (IP) in the Transmission Control Protocol (TCP)/Internet Protocol (IP) stack?

A) To ensure data packets are delivered in order
B) To provide a user interface for network applications
C) To encrypt data for secure transmission
D) To direct data packets between devices

4. How does IT transparency support ethics?

A) It supports internal communication to promote collaboration.
B) It explains how data is collected, used, and protected.
C) It emphasizes strategic goals to strengthen leadership.
D) It shares timelines, protocols, and decisions to inform teams.

5. Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?

A) Service design
B) Service operation
C) Service transition
D) Continual service improvement

Solutions: