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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A) Preferred Resources
B) Match Boolean
C) Required Resources.
D) Match Fields

2. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A) Create Work Order Line Items, each with its ownchild Service Appointment.
B) Create multiple Service Appointments, each with its own child Work Order Line Item.
C) Create multiple Service Appointments, each with its own child task records.
D) Create Custom Object records, eachwith its own child Service Appointment.

3. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create one Service Appointment and schedule two Resources.
B) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
C) Create two Service Appointments and assign two different Resources.
D) Create one Service Appointment and add two Required Resources.

4. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
D) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.

5. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A) 25 contractors75 contractors25 contractors
B) 100 contractors100 contractors
C) 25 contractors100 contractors

Solutions: