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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Integrations and Extensions | - Integration capabilities
|
| Knowledge Management | - Knowledge articles
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
| Service Request Management | - Customer interaction handling
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Correct Answer: B 🗳️
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure the email template to be used for notification.
- B. Specify the warning threshold for the milestone in the standard coverages.
- C. Add an extension column to the milestone object to hold the warning threshold value.
- D. Create standard text to be posted to the message thread.
- E. Configure an analytics report showing milestones in warning status.
- F. Configure an object workflow action to send the email when the milestone status changes to warning.
Correct Answer: A,B,E 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
Correct Answer: D 🗳️
Which two are true characteristics about the lifecycle of a service request?
- A. Users can reopen a service request when the status is set to "Resolved".
- B. "Customer working" is one of the five seeded status types.
- C. Users can reopen a service request when the status is set to "Closed".
- D. "Closed" status is set by an automatic job after a specified number of days.
- E. If required, users can manually set the "Closed" status for a service request.
Correct Answer: A,D 🗳️
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Obtain the Change Password Link and add it to your DCS page.
- B. Add the Password Reset component to your DCS application.
- C. Instruct users that they can only change their password by chatting with an agent.
- D. Enable the "Password Reset" option in the User Administration component.
Correct Answer: A 🗳️
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