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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Install WFO software and any required hotfixes
B) Configure the recorder server roles
C) Verify the server using the SR validation
D) Set up the server, Including VM settings, NICs and disks

2. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Forecasting and Scheduling Reports
B) It is required for System logging reports
C) It is required for Customer Feedback reports
D) It is required for Scorecards Reports
E) It is required for Workforce Management (WFM) reports.

3. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Capture Status
B) Status SummaryThresholds
C) Recorder Status Summary
D) Configuration Checker

4. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) It sets up recorder roles, which define the functionality of servers
C) It connects Recorder with the third-party system
D) Itassignscall buffer disk settings an logical drives to the contact recording environtment

5. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A) Content Server
B) Archive database
C) Interaction Applications
D) Central Archive

Solutions: