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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone must be changed from SIP to H.323.
B) The telephone requires an IP 500 control unit.
C) The telephone MAC address must registered in IP Office.
D) The telephone firmware requires an upgrade.

2. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify that the .bin file is in the Manager folder.
B) Verify the file names from the telephone menu.
C) Verify from Call Status.
D) Verify from the extension from in the Manager application.

3. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

A) 30
B) 48
C) 24
D) 32

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

5. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Line circuit ID
B) IP Office configuration file and VoiceMail Pro call flow
C) Auto attendant WAVE file
D) IP Office and VoiceMail Pro traces
E) Network packet sniff from the IP Office port

Solutions: