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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Data Management | 15% | - Ensure data quality and scalability - Manage data governance and maintenance - Data migration and integration considerations |
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Practical Application of Sales Cloud Expertise | 33% | - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools |
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks acquired a company. The VP of technology wants to migrate all the sales data into Sales Cloud. Which data migration sequence should the consultant recommend for the objects?
A) Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns
B) Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts
C) Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns
2. Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?
A) Utilize Sales Engagement to add an External ID to the data.
B) Download the Data Quality Analysis Dashboard from AppExchange.
C) Implement a data enrichment package from AppExchange.
3. Cloud Kicks has multiple business units, each needing its own sales stages, fields, and page layout on the Opportunity object. What should the consultant recommend?
A) Separate Salesforce orgs per business unit
B) Record Types with corresponding Sales Processes and Page Layouts
C) A single page layout with all fields visible
4. The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings. What should the consultant recommend to the project manager?
A) Revisit the communication plan and set up more frequent check-ins.
B) Bring additional resources from the consulting firm to the project.
C) Confirm that the statement of work (SOW) Is realistic.
5. Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
A) Create a Competitors channel in Slack to share insights and stories.
B) Create a new custom field on the Opportunity object.
C) Create a new custom object and automation to track competitors.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |



