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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 2: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 3: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 4: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 5: HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. How do HP Services help customers save money and simplify processes? (Select two.)
A) They limit unexpected costs.
B) They cover in-warranty devices from non-HP brands.
C) They enable customers to concentrate on core business activities.
D) They provide free delivery.
E) They cover 80% of out-of-warranty repairs.
2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A) Next Business Day onsite + Labeling and Tagging
B) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
C) Deinstallation + Image load + Installation services
D) Installation services + Labeling and Tagging + Data and Device Security
3. Which statement is true about the current market trends?
A) Onsite workplaces are becoming obsolete.
B) The workforce has increasing expectations for productivity.
C) Professional and personal lives are becoming more separate.
D) IT wants greater flexibility to purchase the latest technologies.
4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Support Center
B) HP Care Pack Central
C) HP Channel Services Network
D) HP Sales Central
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |



