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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A. Avaya Experience Portal
B. Avaya Control Manager
C. Avaya Intelligent Customer Routing
D. Avaya Proactive Outreach Manager

Question 2

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A. Presence Snap-in D)
B. Enhanced Call Control Snap-in
C. Context Store Snap-In
D. Engagement Designer Snap-In

Question 3

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A. Managed Private or Hybrid Networks
B. Subscription-based payments
C. Cloud Contact Center with AACC
D. Cloud Storage Box

Question 4

Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A. Avaya Aura® Contact Center
B. Avaya Experience Portal
C. Avaya Aura® Communication Manager
D. Voice Portal
E. Avaya Contact Center Select

Question 5

Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A. IX™ Contact Center
B. IX,H Workplace
C. IX™ Orchestration
D. IX™ Workforce Engagement

Solutions: