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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) インシデント管理
B) 可用性管理
C) 問題管理
D) 変更管理

2. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) インシデント管理
B) ビジネス関係管理
C) 上級経営陣の代表者
D) 変更管理

3. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A) 変更要求 (RFC) をリリースします。
B) の成功または失敗の分析
C) 発売日
D) リリースの頻度と種類

4. キャパシティ管理のベスト プラクティスは何ですか?

A) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
B) サービス カタログを維持し、最新の状態に保つ必要があります。
C) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
D) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。

5. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
D) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。

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