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EXIN ITIL Foundation (V4) Sample Questions:

1. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Analysis Paralysis
C) Feedback loop
D) Minimum viable product

2. What is an event?

A) Any change of state that has significance for the management of a service or other configuration item
B) Cause of one or more incidents
C) An unplanned interruption to a service or reduction in the quality of a service
D) The addition, modification, or removal of anything that could have a direct or indirect effect on services

3. Which practice provides a single point of contact for users?

A) Service request management
B) Incident management
C) Service desk
D) Change control

4. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Service request management
B) Deployment management
C) Change enablement
D) Service configuration management

5. For which purpose would the continual improvement practice use a SWOT analysis?

A) Tracking and managing ideas
B) Ensuring everyone actively participates
C) Understanding the current state
D) Defining the future desired state

Solutions: