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Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. Minimum viable products
- B. Return on Investment (ROI)
- C. Cost of delay
- D. A/B testing
Correct Answer: A 🗳️
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An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?
- A. Prevention
- B. Detection
- C. Integrity
- D. Correction
Correct Answer: A 🗳️
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What is the BEST way for a software development organization to encourage ethical behaviours?
- A. By running workshops where people discuss scenarios that have ethical significance
- B. By using machine learning algorithms to take decisions, instead of relying on people
- C. By defining policy that requires ethics to be considered by staff
- D. By using agile methods to ensure people focus on the detail of each individual sprint
Correct Answer: A 🗳️
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A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
- A. Deployment management
- B. Incident management
- C. Service level management
- D. Problem management
Correct Answer: C 🗳️
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An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to ' service design ' .
Which is the BEST improvement activity?
- A. Assess the organization ' s strategic objectives and customer requirements, then decide on the number and types of ' service design ' approaches and models
- B. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
- C. Review the ' service design ' approaches and models to remove duplication, and improve the efficiency of the development teams
- D. Define and agree a single ' service design ' approach and model, based on the ' service design ' activities of the most successful development teams
Correct Answer: A 🗳️
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