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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Safety and Service Best Practices | - ESD (electrostatic discharge) protection procedures - HP service guidelines and hardware handling standards |
| Installation and Maintenance Procedures | - Operating system installation and recovery - Firmware, BIOS/UEFI configuration and updates |
| HP Notebook Hardware and Mobility Systems | - Power management and battery systems - Laptop components and replacement procedures |
| HP Desktop Hardware Fundamentals | - System architecture and hardware interactions - Internal components (CPU, RAM, motherboard, storage devices) |
| HP Workstations and Performance Systems | - Graphics, CPU, and memory optimization concepts - Workstation hardware configurations |
| Diagnostics and Troubleshooting | - Hardware failure identification and resolution - HP diagnostic tools and utilities |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What should you do if your customer complains of a blurry display? (Select two.)
- A. Ensure that the display resolution is configured correctly.
- B. Ensure that HP AutoSharpen is enabled in the BIOS.
- C. Verify that ClearType is configured to on.
- D. Scan for viruses that can affect the display.
- E. Check for screensaver applications that can affect the display.
Correct Answer: A,E 🗳️
A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?
- A. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
- B. Try reading the protected media on a standard definition device to ensure that the media is working properly.
- C. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
- D. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
Correct Answer: A 🗳️
What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?
- A. Run the HP TPM export utility to save the encrypted information to an FTP site.
- B. Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
- C. Export the TPM embedded MySQL database to an external device.
- D. Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
Correct Answer: B 🗳️
How can electrostatic discharge harm computer equipment?
- A. The discharge can modify critical ground points causing other components inside the computer to malfunction.
- B. Electrostatic shock can cause the CPU to overclock and overheat the computer.
- C. Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
- D. The discharge can contain enough power to alter the device parameters or melt silicon junctions.
Correct Answer: A 🗳️
Which system components are tested during the POST process on HP commercial notebooks?
- A. installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
- B. installed hardware, memory, cache, PCI data path, and flash ROM
- C. installed hardware and system memory
- D. installed hardware, memory, LCD, and PCI data path
Correct Answer: C 🗳️
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