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Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
A) Customer Community
B) Customer Community Plus
C) Partner Community
D) Customer Identity
2. Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
A) HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
B) In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
C) In order to leverage organizational structure, the HR help app must be created in the main org.
D) HR user profile is only available in Employee Cloud with Employee permission set license.
3. The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
A) Use Dataloader to migrate the site from sandbox to production.
B) Rebuild the site from scratch in production.
C) Create a change set, upload it to production, and deploy the change set.
D) Use the ExperienceDeploy API to push the site to production.
4. Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
A) The preconfigured Insights reports need to be modified to meet GDPR requirements.
B) The Experience Cloud site for Europe has more than a million users.
C) The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
D) The Community manager for Europe does not have System Administrator privileges.
5. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
A) Enable the Customer Identity profile or permission set.
B) Create and assign a permission set to the users and site.
C) Add user tothe All Customer Portal Users public group.
D) Assign the profile to the site membership.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |



