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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Reporting and Analytics | 16% | - Custom Report Generation - Reports and Dashboards - Service Performance Metrics - KPI Monitoring and Analysis |
| Mobile Application | 20% | - Field Service Mobile App Features - Real-Time Communication - Mobile Checkout and Time Tracking - Offline Capabilities |
| Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Scheduling and Planning |
| Resource Management | 22% | - Technician Management - Travel and Route Optimization - Workforce Planning and Forecasting - Skill-Based Matching |
| Configuration and Integration | 16% | - Third-Party System Integration - Integration with SAP ERP and CRM - SAP FSM System Configuration - API and Web Services |
SAP Certified - SAP Field Service Management Sample Questions:
1. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) True
B) False
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Marketing and sales process
B) IT and HR integration
C) Vision and execution
D) Customer satisfaction levels
3. Which of the following statements are correct?
There are two correct answers.
A) Roles define what the user can do on account level.
B) Roles define what the user can do on company level.
C) Admin Policy Groups define what the user can do on company level.
D) Admin Policy Groups define what the user can do on account level.
4. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) True
B) False
5. What are some of the features available to technicians on the mobile apps?
There are four correct answers.
A) Using smartforms/checklists
B) Recording efforts, expenses, and mileage
C) Service workflows
D) Recording planned/unplanned consumption of material/spare parts
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: A,B,C,D |



