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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Which technique can be used to identify motivational insights for a customer?

A) Empathy map
B) Persona
C) Interviews
D) Observation

2. One activity that helps the product ownership analysis (POA) practitioner target customers is:

A) organizing customer information.
B) passive customer work shadowing.
C) the creation of customer stories.
D) modelling customer behaviour.

3. Which stakeholder groups are responsible to resolve all issues and limitations and, to ensure building a viable and high value solution?

A) Supporting stakeholders
B) Customers
C) Key stakeholders
D) Delivery team

4. Iteration reviews and user acceptance testing to validate product features will be negatively impacted if:

A) product changes while building product features are not communicated with customers.
B) details about resource planning are not communicated with customers.
C) iteration plan is not published.
D) retrospective meeting plans and reviews are not communicated with stakeholders.

5. How does a product ownership analysis (POA) practitioner act as an advocate for customers?

A) Understands that the team are the true arbitrators of value delivery
B) Assesses and reviews feedback in isolation
C) Ensures the product being built will delight customers by exceeding their expectations of what they'd reasonably expect
D) Interacts with the emerging product as the customer would

Solutions: