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Salesforce Certified Agentforce Specialist Sample Questions:

1. Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A) Prompt Defense
B) Dynamic Grounding
C) Data Masking

2. Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?

A) Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B) Turn on Service AI Grounding and Grounding with Knowledge.
C) Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

3. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A) Enable and configure dynamic form for the object.
B) Create a field set for all the fields to be grounded.
C) Configure page layout of the master record type.

4. An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?

A) Fine-tune the standard foundational model due to the complexity of the data.
B) Deploy UC's own custom foundational model on this data first.
C) Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.

5. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows
B) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
C) Using only external APIs to import Data Cloud data into Prompt Builder

Solutions: