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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
B) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
C) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
D) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.

2. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 6921
C) 9951
D) 7930
E) 7920

3. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco Remote Silent Monitoring (RSM) Service Monitoring
B) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
C) Cisco Unified Communications Manager Silent Monitoring
D) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

4. DRAG DROP

5. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) predictive
B) call-by-call
C) nailed-up
D) progressive
E) preview

Solutions: