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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Customer evolution plans and Avaya solution to their problems
C) Bill of Materials to quantify the costs
D) Network plan of the existing Infrastructure

2. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Different Presence client software are supported on Avaya Agent Desktop.
B) Microsoft Lync Server are not supported.
C) Microsoft Skype Server are not supported.
D) Agent Desktop does not support co-resident Skype for Business client software.

3. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) VMware Mid-Range Server
C) Physical Mid-Range Server
D) Physical Entry-Level Server

4. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya Agent Desktop
B) Avaya Contact Center Orchestration Designer
C) Agent Map
D) Avaya one-X® Agent Desktop

5. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Doubt
C) Uncertainty
D) Anxiety
E) Worry

Solutions: