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Microsoft MB7-848 Valid Braindumps - NAV 2009 Service Management

MB7-848
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Jul 27, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Invoicing and Reporting10%- Generating service invoices
  • 1. Integration with Finance and Inventory
    • 2. Service analytics and reports
      Topic 2: Setup and Configuration of Service Management25%- Service Management setup
      • 1. Warranty and contract templates
        • 2. Fault codes, symptom codes, and resolution codes
          • 3. Service policies and default values
            • 4. Service item groups and components
              Topic 3: Service Contracts and Agreements20%- Creating and managing service contracts
              • 1. Coverage and exclusion rules
                • 2. Contract billing and pricing
                  • 3. Contract renewals and terminations
                    Topic 4: Service Items and Components20%- Creating and managing service items
                    • 1. Tracking service item history
                      • 2. Replacing and upgrading components
                        • 3. Registering installed components
                          Topic 5: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                          • 1. Resource assignment and skill matching
                            • 2. Registering service hours, parts, and expenses
                              • 3. Completing and closing service orders

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