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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What are the categories of event described in the UIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, warning, exception
D) Informational, scheduled, normal

2. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) 2 only
B) 1 only
C) Neither of the above
D) Both of the above

3. Which role is responsible for carrying out the activities of a process?

A) Process practitioner
B) Change manager
C) Process owner
D) Service manager

4. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A capacity database
B) A request for change
C) A definitive media library
D) A known error database

5. Which one of the following generates demand for services?

A) Patterns of business activity (PBA)
B) Cost of providing support
C) Service level agreements (SLA)
D) Infrastructure trends

Solutions: