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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B. Upload Microsoft excel worksbook to SAP Cloud for Customer
C. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

Question 2

Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A. Total price
B. Transfer status
C. External ID
D. Pricing status
E. Invoicing status

Question 3

What object is used in SAP Multi-resource Scheduling?

A. Service contract
B. Service order
C. Internal order
D. Demand

Question 4

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Invoicing method
B. Coverage indicator
C. Processing type
D. Scheduling relevant

Question 5

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A. Vendor management
B. Partner channel management
C. Employee help desk
D. Customer support

Solutions: