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Salesforce CRT-261 Exam Syllabus Topics:

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

CRT-261 Exam topics

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• Knowledge Channels 9%
• Integration and Data Management 6%
• Industry Knowledge 22%
• Implementation Strategies 19%
• Service Cloud Solution Design 19%
• Interaction Channels 9%
• Contact Center Analytics 5%
• Case Management 11%

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What is the duration of the CRT-261 Exam

• Passing Score: 67%
• Format: Multiple choices, multiple answers
• Number of Questions: 60
• Length of Examination: 105 minutes