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SAP C-C4C14-1811 Valid Braindumps - SAP Certified Application Associate - SAP Service Cloud 1811

C-C4C14-1811
  • Exam Code: C-C4C14-1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Aug 01, 2026
  • Q & A: 155 Questions and Answers
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SAP C-C4C14-1811 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Registered Products<8%- Use in service tickets
Topic 2: Reporting and Analytics8%-12%- Basic custom reporting
- Standard reports and dashboards
Topic 3: Warranty Management<8%- Warranty determination and processing
Topic 4: Service Request Management12%-16%- Escalation and routing rules
- Create and process service tickets
- Service level agreements (SLA)
Topic 5: Installed Base<8%- Use in service tickets
Topic 6: Organizational Management8%-12%- Work distribution rules
- Organizational structure setup
Topic 7: Service Contracts8%-12%- Entitlement determination
- Contract creation and assignment
Topic 8: Administrative Configuration8%-12%- Business configuration activities
- Approval processes
Topic 9: User Management8%-12%- Maintain employees, business roles and users
- Set up data access restrictions
Topic 10: Integration8%-12%- System integration best practices
- Pre-packaged integration scenarios
Topic 11: Implementation Basics8%-12%- Solution configuration and fine-tuning
- SAP implementation methodologies

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A) Internal order
B) Contract
C) Debit memo request
D) Sales order


2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Define the organizational structure
C) Execute data migration
D) Set up scoping


3. In what facet can you maintain counter readings?

A) Maintenance Plan
B) Contracts
C) Items
D) Measurements


4. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the service entry screen
B) Automatically on creation of a time report
C) Automatically using start/stop buttons
D) Manually using the time entry screen


5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Serial ID
C) Reference date
D) Customer


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: A,D
Question # 3
Answer: A
Question # 4
Answer: B,C
Question # 5
Answer: B,D

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