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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Reporting and Analytics | 8%–12% | - Custom report creation - Standard reports and dashboards - Data sources and key figures |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Lead qualification and conversion - Sales methodology configuration |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. In which of the following dimensions can you define the sales target plan? (2 correct answers)
A) Product List
B) Account Team
C) Sales Unit
D) Employee
2. Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
(2 correct answers)
A) Customer Specific Product Discount
B) Customer Specific Sales Organization Discount
C) Overall Customer Group Discount
D) Customer Specific Territory Discount
3. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
A) Create a copy of the default approval process and maintain the copy
B) Assign an e-mail template for approval communication
C) Define a condition in the approval process
D) Create a new approval process
4. Which of the following objects deliver a default approval process? (3 correct answers)
A) Visit
B) Campaign
C) Opportunity
D) Appointment
E) Ticket
5. You need to enable offline pricing for an SAP Hybris Cloud for customer system. What do you need to replicate?
A) Sales area specific customer price conditions
B) Sales area specific pricing procedure
C) Territory specific customer pricing conditions
D) Sales area specific customer price lists
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C | Question # 3 Answer: A,C | Question # 4 Answer: B,C,E | Question # 5 Answer: B |



