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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| IP Office Hardware & Components | 15% | - Control units and expansion modules - Power options and hardware compatibility - Interface cards and endpoint support |
| Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Question 2
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
A. The telephone must be changed from SIP to H.323.
B. The telephone requires an IP 500 control unit.
C. The telephone MAC address must registered in IP Office.
D. The telephone firmware requires an upgrade.
Question 3
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A. http://192.168.42.100:8080/inyama/inyama.html
B. http://192.168.42.100/CCRWebClint
C. http://192.168.42.100:8888
D. http://localhost/CCRWebAgent
E. https://localhost/CCRWebAgent
Question 4
What does "IMAP support" mean in the IP Office UMS service?
A. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B. A user can see/listen to voicemail messages via Web browser.
C. A user can receive voicemail messages only using MS Outlook.
D. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
E. All messages are forwarded to a user e-mail account and deleted on their telephone.
Question 5
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B. Embedded Voicemail is not running properly.
C. All cards may not be seated correctly.
D. You need to buy additional licenses
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |



