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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A) URLs
B) Tables
C) Images
D) Variables
E) Text
F) Other SmartText entries

2. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
C) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

3. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

4. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Configure the email template to be used for notification.
B) Specify the warning threshold for the milestone in the standard coverages.
C) Add an extension column to the milestone object to hold the warning threshold value.
D) Create standard text to be posted to the message thread.
E) Configure an analytics report showing milestones in warning status.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

5. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure your self-registrations so that they are automatically approved.
B) Configure the self-registrations to restrict registration to only existing Contacts.
C) Disable the anonymous access option in your DCS application.
D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

Solutions: