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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D) Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

2. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete message
B) Update resource member
C) Update SR reference
D) Delete activity
E) Update resource manager

3. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A) You entered a toolbar height that is not more than 70 pixels.
B) You have not enabled the Computer Telephony Integration (CTI) service.
C) The signed-in user does not have the appropriate access privileges to a toolbar.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) The only toolbar enabled is the default one, and you must configure at least two.

4. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 3,2,4,1
B) 1,3,2,4
C) 1,2,3,4
D) 2,4,3,1

5. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR number
B) Delete SR by SR title
C) Update SR assignee
D) Update SR milestone
E) Create SR

Solutions: